1) ABOUT US
Country Publications Limited is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

Country Publications Limited
The Water Mill
Broughton Hall
Skipton
North Yorkshire
BD23 3AG
UK

Tel:        01756 701 033 (International +44)
Fax:        01756 701 326 (International +44)
Email    subscriptions@dalesman.co.uk

2) MAKING A PURCHASE
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment.  If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, MasterCard and Maestro. We do not charge for any item until we are sending for despatch. Backordered items are not charged until they are ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

3) SHIPPING AND HANDLING
Goods will be shipped by the equivalent of second class mail or local equivalent, additional charges may be levied for special requests to make faster deliveries.
Many orders are delivered within 10 days but we request that you allow 28 days for delivery to ensure postal services are able to process the parcel.

4) DELIVERY SCHEDULE
We will deliver many orders within 10 days but please allow up to 28 days for delivery.

5) BACK ORDERS
If your item is not in stock, where possible we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

6) TAX CHARGES
For orders from the UK or the European Union, 17.5% VAT is added. Most of our products are VAT exempt so please do not assume that any deduction can be made for overseas deliveries.

7) RETURNS POLICY
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at !!<<a href=”http://www.hmso.gov.uk/si/si2000/20002334.htm”>http://www.hmso.gov.uk/si/si2000/20002334.htm</a>>!!

8) REACHING US
If you need to reach us, please email us using the link on the store page, alternatively, you can call on Tel: 01756 701 033 (International +44) or 01756 701 326 (International +44)  or write to us at Country Publications Limited, The Water Mill, Broughton Hall, Skipton, North Yorkshire, BD23 3AG, UK.

9) GUARANTEE
We guarantee the quality of product delivered to you. All of our products come with a quality guarantee and any defective products that are delivered will be replaced free of charge, goods returned for any other reason are subject to being returned in a merchantable quality and fit for resale.

10) CREDIT CARD SECURITY
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.  They are only decrypted after they reach our computer.  They are not held in clear text on any web site.

11) PRIVACY POLICY NOTICE

The policy: This privacy policy notice is for this website; www.dalesman.co.uk and served by Country Publications Ltd. The Water Mill, Broughton Hall, Skipton, BD23 3AG and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

We are registered with the ICO under the Data Protection Register, our registration number is: Z564651X

Lawful basis: Consent

The reason we use this basis: To fulfil the order you have placed.
We process your information in the following ways: Protected emails.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do share your personal information with third parties and they include; Acorn Web, Smith Settle Bookbinding, Mortons.

Lawful basis: Contract

The reason we use this basis: To fulfil the order you have placed
We process your information in the following ways: Protected emails.
Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms.
Sharing your information: We do share your personal information with third parties and they include; Acorn Web, Smith Settle Bookbinding, Mortons.

Lawful basis: Legal obligation

The reason we use this basis: To fulfil the order you have placed.
We process your information in the following ways: Protected emails.
Data retention period: Until the order have been fulfilled.
Sharing your information: We do share your personal information with third parties and they include; Acorn Web, Smith Settle Bookbinding, Mortons.

Lawful basis: Legitimate interests

The reason we use this basis: To fulfil the order you have placed
We process your information in the following ways: Contact you directly via post, email or telephone.
Data retention period: Until the order is fulfilled.
Sharing your information: We do not share your information with third parties.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Sponsored links, affiliate tracking & commissions

Our website may contain adverts, sponsored and affiliate links on some pages. These are typically self served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However, we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as ‘non-personalised’ cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.

Clickable sponsored or affiliate links may be displayed as a website URL like this; www.thetafhotel.co.uk or as a titled text link like this: Bed & Breakfast in Whitland.

Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.

We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.

If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal date” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.

Our EMS provider is MailChimp. We hold the following information about you within our EMS system;

12) REMITTANCE TERMS
All product and service sales via our web site require that payment by a suitable credit card is made in advance. We do not offer other terms of payment for these sales

13) UNSOLICITED MATERIALS
Country Publications Ltd does not accept responsibility for loss or damage to unsolicited drawings, paintings, photographs or manuscripts. The cost of returning such material must be paid for by the original sender. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any other means without the written permission of the publisher. Photocopying or other reproduction without the publisher’s permission is a breach of copyright and action will be taken where this occurs. While the publishers will use every endeavour to ensure that advertisements which appear are accurate and reliable, we cannot be held liable for any loss or inconvenience incurred by readers.